By placing an order with City Sprouts you agree to our Terms and Conditions and Store Policies. Once an order is placed it may not be canceled or modified. We reserve the right to reject or cancel any order.
We do our best to keep our inventory updated; if there is an error and an item that you have ordered is out of stock, we will notify you via email.
We offer USPS and FedEx shipping as well as free in-store pickup. Shipping rates are calculated at checkout based on weight and destination. Orders are processed and shipped within one to two days. You will receive an email with tracking information once your order has been processed and prepared for shipment. You may also check order status and tracking information by logging in and viewing your order history.
Orders over $200 are eligible for free USPS Priority shipping! (does not apply to oversize shipments; cannot be combined with discount codes)
We are happy to ship to Canada, though we do not offer discounted international shipping rates. If you are interested in placing an order with a Canadian shipping address or payment information, please contact us by phone or email. We charge the exact shipping rate as determined by the carrier and as such require specific order contents and complete shipping address with any inquiry. The lowest available shipping rate is applied and the transaction completed via PayPal.
We accept returns of full-price items for store credit or exchange only. We do not offer refunds.
Exchanges or returns for store credit must be made within 30 days of purchase.
All sale items are final sale and not exchangeable. Furniture, special orders, and custom items are final sale and not exchangeable.
All items must be unused and in their original condition with tags attached and in the original box/packaging when applicable. All returns must be accompanied by an original receipt or gift receipt. If you would like to make an exchange please email us at firstname.lastname@example.org or call us at 314-726-9611 so that we may facilitate the selection of an alternate item or items.
Shipped returns must be sent using a trackable method through UPS, FedEx, or USPS. The customer is responsible for all shipping costs associated with the return/exchange unless it is due to an error on behalf of City Sprouts. Shipping charges are not refundable. Please call within five days of receipt if an item is defective or damaged. City Sprouts is not responsible for damages incurred during shipping; please contact the shipper directly in this instance.
Promotional offers, special event discounts, and purchases made with a coupon code are subject to specific terms as noted. Unless otherwise indicated, items with discounts over 25% are final sale.
We reserve the right to refuse any returns that do not meet the above guidelines.
Send returns to:
8807 Ladue Rd.
St. Louis, MO 63124
Completion of a purchase on citysprouts.com constitutes agreement with the above policies.